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Return & Refund
RETURN & REFUND POLICY
At www.dhruvcrafts.com customer satisfaction is our top priority. We offer a simple and
transparent Return & Refund Policy to ensure a hassle-free shopping experience.
RETURN POLICY
We accept return and/or exchange requests within 2 days of receiving the product.
How to Return?
–> Report any damages, shortages, or dissatisfaction within 2 days by sending proof (pictures) via Email or WhatsApp.
–> Returned items should be unused, in original packaging, and in their original condition.
Return Conditions
We will not accept returns in the following cases:
–> Items with visible signs of usage.
–> Missing tags, original packaging, or broken/tampered goods.
REFUND PROCESS
How Will Refunds Be Issued?
1. Credit/Debit Card/Net Banking Payments: Refunds will be sent back to the original payment source.
2. Alternative Option: Receive a coupon of equal value for your next purchase.
3. COD Orders: Refunds will be transferred to your bank account within 7 working days.
Refund Timeline
–> Inspection of the returned product may take 1 working day.
–> Refunds are typically initiated within 3-5 working days after successful inspection.
Return Address:
Please send returns with the original invoice to the following address:
Dhruv Crafts
Ground Floor, Jalalabad,
Shahjahanpur – Uttar Pradesh (242221)
Email: support@www.dhruvcrafts.com
India.
Shipping Costs
Courier charges for returns are to be paid by the customer and will not be included in the
refund amount.
Need Assistance?
For any queries, contact us at:
📧 support@www.dhruvcrafts.com
📞 +91-xxxxxxxxxx
We’re here to ensure your shopping experience is smooth and enjoyable.